Terms & Conditions

Attend-Go provides cloud software for configuring organizations, enrolling attendees or staff, orchestrating attendance sessions (including analytics, workflows, integrations, optional camera-assisted recognition, OCR of cards or documents, notifications, billing plans, and dashboards described in documentation or marketing pages). We may evolve features regularly; materially adverse changes affecting fees or core obligations trigger notice via in-product messaging or email when feasible.

• You must submit accurate signup information and keep credentials secret.
• Admins authorize members of their Organization; admins are jointly responsible for each invited user complying with these Terms.
• You affirm you are legally able to bind yourself or your Organization to these Terms and that participation does not violate export or sanctions regimes applicable to your location.

You and your Organization agree not to:

• Violate privacy, biometric consent, CCTV, telecommunications, surveillance, wage/hour rules, HIPAA/FERPA, or related laws affecting how you observe people;
• Harvest data unrelated to lawful attendance workflows, bully individuals, circumvent rate limits through excessive automation lacking written approval, penetrate other tenants, scrape non-public dashboards, misuse voice agents to harass,
• Transmit malware, infringing content, materially illegal instructions, harassing transcripts, discriminatory classifications not permitted by regulators,
• Reverse engineer binaries where prohibited by statute or contract,
• Use free trials repeatedly to circumvent commercial limits,
• Use production Services to train generalized AI models unrelated to contracted features without authorization.

When your Organization configures face-assisted flows, OCR, voice capture, integrations, WhatsApp/notifications, or attendee imports, your Organization remains responsible for disclosures, lawful bases, employee relations, minors' protections where applicable, biometric registration letters, DPIAs, bargaining obligations, parental consents at schools, CCTV signage, jurisdictional bans on video analytics, mandated opt-outs, honoring deletion requests your policies promise, archiving evidence for disputes, etc. Attend-Go processes such data as a processor or sub-processor only to perform the features you enable and will assist with reasonable security measures per our Privacy Policy.

Paid plans, trial lengths, seat limits, attendee caps, overage rates, and enterprise pricing appear on published pricing pages, order forms, or invoices. Unless stated otherwise, fees exclude taxes; you remit applicable sales, GST, or VAT. Automatic renewals continue until cancelled with notice windows described at purchase. Stripe or other processors handle card data—we don't store full PANs on our Postgres schema. Chargebacks unresolved may lead to suspension. Downgrades shrink entitlements prospectively absent contrary contract language.

Each party safeguards non-public information learned through the engagement using at least commercially reasonable care. Aggregation of de-identified usage metrics may be used internally or in marketing aggregates so long as re-identification is intentionally prevented.

Attend-Go retains rights to the Services (including UX, codebase, integrations, telemetry templates). You retain rights to customer data uploaded; you grant us a worldwide license solely to operate, backup, encrypt, troubleshoot, and improve the contracted Services—and to anonymize aggregates. Feedback you volunteer may be exploited without royalties. Open-source components abide by respective licenses enumerated in repos you receive.

We target high availability yet may schedule maintenance windows, suffer vendor outages (Supabase/AWS/Vercel), degrade gracefully during abuse storms, throttle oversized embeddings, migrate regions, deprecate integrations, migrate schema versions referencing maintenance guidance. Except where statutes forbid disclaimers—THE SERVICES ARE PROVIDED "AS IS"; WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY/FITNESS. No guarantee that face matching accuracy suits life-safety workloads; treat scores as probabilistic aides with human fallback. Analytics rely on ingestion accuracy your cameras and operators achieve.

To the maximum permitted law allows, cumulative liability capped at FEES ACTUALLY PAID FOR THE TRIGGERING PROJECT DURING THE PRIOR THREE (3) MONTHS (ZERO IF FREE). NEITHER PARTY LIABLE FOR EXEMPLARY/CONSEQUENTIAL LOSSES ARISING FROM CAMERA FALSE NEGATIVE/ POSITIVE, EXPORT ERRORS BEYOND STANDARD SUPPORT, INTERNET BREAKERS, THIRD-PARTY API BEHAVIOR, OR FORCE MAJEURE. Some jurisdictions disallow caps—then limits apply narrowly.

You indemnify us from third-party claims, fines, investigator costs, subpoena burdens caused by misuse of biometric features, unauthorized enrollments inside your tenancy, infringing media you uploaded, deceptive marketing attaching to your deployment, negligent physical security compromising cameras feeding our ingestion APIs, negligent handling of attendee exports, negligent handling of HIPAA-class data without BAA protections if not separately executed, or tax shortfalls improperly characterized.

We suspend or terminate for legal risk, overdue amounts >30 calendar days unpaid after notice, imminent harm (for example malware distribution), unresolved policy investigations, mergers requiring wind-down clauses, catastrophic data corruption risks, breaches of secrecy covenants, or repeated SLA failures we flag. You terminate by cancelling paid plans portal-side and deleting workspaces; lingering backups expire per retention tables. Survival terms include fees owed, disclaimers/indemnities, Sections 6–12, accrued audit rights narrowly necessary.

Unless otherwise agreed in enterprise paper, substantive law of the State of Delaware, USA (excluding collision doctrine) applies. Parties aim for mediation first, escalate to arbitration administered by Judicial Arbitration Mediation Services in Delaware or remote video if mutually allowed, governed by streamlined commercial rules prevailing when filed. EACH PARTY WAIVES CLASS ACTIONS except where statute prevents waiver. Consumers with non-waivable local rights preserve them. Governments may carve outs.

You agree not to access Services from sanctioned territories or funnel data to sanctioned lists without licenses.

• These Terms embody the integrated agreement superseding contradictory oral statements excluding fraud.
• You may receive notices digitally (email/UI). Maintain deliverable email accounts.
• Assignment by you generally requires consent; succession by acquisition may assign with notice obligations.
• Failure to insist once does not waive future insistence unless signed.

See our Privacy Policy.

Contact hi@mail.attend-go.com.